xmaster FAQ

Account opening on xmaster takes three steps. First, provide your email, create a username and password, and confirm your email address. Second, upload a government-issued ID (passport, driver's license, or national ID) and proof of address (utility bill or bank statement). Third, add a payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet). Once your documents are verified (typically within 24 hours), your account is active and you can deposit and play. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, the same process applies regardless of location.

If you cannot log in, see unauthorized activity, or suspect your account has been compromised, contact our support team immediately via live chat or email. Do not attempt to log in multiple times if you forget your password — use the "Forgot password" link on the login page instead. We will verify your identity using your registered email and phone number, then reset your password or investigate the issue. If your account was accessed without permission, we will review your transaction history and account activity. Report suspected fraud within 24 hours for the fastest resolution.

Our support team handles English and Indonesian. Live chat and email support are available 24/7. If you prefer to communicate in Indonesian, our team can assist you. Response times are typically 2 hours during business hours and up to 24 hours outside business hours. For urgent issues, use live chat — it is the fastest way to reach us.

Withdrawal requests are reviewed within 1–2 hours during business hours. Once approved, the transfer time depends on your payment method. E-wallet transfers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically arrive within subject to verification. Bank transfers (online payment, e-wallet, mobile banking, local payment) typically arrive within 1–2 hours on the same business day, or by the next business day if submitted after banking hours. During major holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may be delayed due to banking closures. We will notify you via email once your withdrawal is approved and processed.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Codes." If you have a code, enter it before making your first deposit. Some promotions are automatically applied to your account based on your registration date or payment method. If you are unsure whether a code is valid or how to apply it, contact our support team via live chat. We can verify the code and apply it manually if needed.

xmaster does not charge fees on deposits or withdrawals. However, your payment provider (bank or e-wallet) may charge a fee depending on your account type and transaction size. For example, some bank accounts charge a small fee for transfers to third-party accounts. Check with your bank or e-wallet provider for their fee schedule. xmaster's fees are zero — all charges come from your payment provider, not from us.

xmaster covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, Bundesliga, and international friendlies. We also list MotoGP, badminton, and esports markets including Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with professional dealers and HD streams. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Market availability may vary by region and is subject to change. Check the xmaster app or website for the current list of available markets.

xmaster is available only in jurisdictions where local law permits online gaming. We do not operate in jurisdictions where online wagering is prohibited. Before opening an account, verify that xmaster is legal in your region. Users are responsible for checking their local and national regulations. If you are unsure, contact your local gaming authority or a legal professional. Our Legal Notice provides more information on jurisdiction restrictions and user responsibilities.