xmaster Terms of Use

Our terms set out the conditions under which we operate xmaster and the responsibilities of account holders. By opening an account, you agree to comply with these terms and to use xmaster only in jurisdictions where online gaming is legal. We enforce these terms consistently and reserve the right to suspend or cancel accounts that violate our policies.

These terms cover account registration, deposits and withdrawals, bonus conditions, dispute resolution, and our jurisdiction policy. We also describe how we protect your data, handle complaints, and enforce fair play on our live-dealer tables, sportsbook, slots, and esports markets.

If you have questions about any term or policy, contact our support team via live chat or email. Our goal is transparency — we want you to understand what you are agreeing to before you join xmaster.

Account Registration and Eligibility

When you join xmaster, we require your full legal name, date of birth, email address, and phone number. You must provide a government-issued ID (KTP, passport, or driver's license) and, if requested, a proof-of-address document. We use this information to comply with anti-money-laundering regulations and to verify that your account is not already registered on xmaster.

We reserve the right to request additional documentation at any time. If you provide false or misleading information, we will cancel your account and forfeit any balance. We also conduct periodic account reviews; if we suspect fraudulent activity, we may freeze your account pending investigation.

Your account is personal and non-transferable. You may not share your login credentials or allow another person to use your account. If we detect account sharing or multi-accounting from the same device or payment source, we will cancel all associated accounts without notice.

Deposits and Withdrawals

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallet deposits settle instantly; bank transfers settle within one business day. We do not impose maximum account preferences, though individual payment processors may have their own limits.

We do not charge withdrawal fees. However, your bank or payment provider may impose fees on transfers. xmaster is not responsible for fees charged by third-party payment processors.

If a withdrawal request is rejected due to verification failure or suspected fraud, we will notify you via email. You may resubmit documentation or contact support to appeal the decision.

Bonus and Promotional Terms

We occasionally offer promotional bonuses or welcome offers to new or existing account holders. Any bonus offer is subject to specific terms, which we publish before you claim the bonus. Bonuses are typically non-transferable, apply only to specified games, and carry minimum-playthrough requirements.

We reserve the right to modify or withdraw any bonus offer without notice. If you claim a bonus and then violate our terms (e.g., through multi-accounting or abuse of the bonus system), we will forfeit the bonus and any winnings derived from it.

Bonus abuse includes opening multiple accounts to claim multiple bonuses, using bonus funds to circumvent betting limits, or attempting to arbitrage odds. We monitor for these practices and will act immediately if detected.

Playthrough requirement

The total amount you must wager before bonus funds become withdrawable. We specify this in each bonus offer.

Eligible games

Bonuses may apply to live tables, slots, or sportsbook only. We specify which categories qualify.

Bonus expiry

Unclaimed or unplayed bonuses expire after a set period, typically 30 days. We notify you before expiry.

Fair Play and Game Outcomes

All xmaster live-dealer tables are audited by independent third-party firms. Our roulette wheels are mechanically inspected for balance; our dice are verified for randomness; our card shoes are checked for proper shuffling. Dealers have no discretion over outcomes. Every game is recorded and available for dispute resolution.

If you dispute a game outcome, contact support with the round ID and time stamp. We will review the video record and either confirm the settlement or reverse the bet. This process is free and is our standard dispute procedure.

We reserve the right to void any bet that violates our terms, such as bets placed after the betting window has closed or bets made using fraudulent payment methods. Voided bets result in stake forfeiture and possible account suspension.

xmaster enforces its terms consistently and fairly — we aim to protect both players and the platform from fraud and abuse.

Jurisdiction and Service Availability

xmaster services are available only where local law permits online gaming. We do not operate in jurisdictions where online wagering is prohibited. Before opening an account, you are responsible for verifying that access is legal in your region.

Residents of Jakarta, Surabaya, Bandung, Medan, and Semarang should check their local regulations before opening an account. Regulations vary by municipality and update over time. During major holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, service availability or payment processing may change temporarily.

For the most current information on regional availability, check the "Service Availability" section of your account settings or contact support via live chat or email.

Account Suspension and Termination

We reserve the right to suspend or terminate your account immediately if we detect violations of these terms, including but not limited to: providing false information, multi-accounting, bonus abuse, suspected fraud, or use of xmaster in a restricted jurisdiction.

If your account is suspended, you will receive an email explaining the reason. You may contact support to appeal the decision. If the suspension is upheld, any remaining balance will be returned to your original payment method after a 30-day hold period.

Termination is permanent. You may not re-register with xmaster using the same or a different name if your account has been terminated for fraud or abuse.

Data Protection and Privacy

We protect your personal data using industry-standard encryption and access controls. Your payment information is encrypted end-to-end and never stored in plain text. We do not share your data with third parties except as required by law or to process your payments.

We retain account data for seven years to comply with anti-money-laundering regulations. Video records of live-dealer tables are retained for 90 days minimum for dispute resolution.

For detailed information on how we collect, use, and protect your data, see our Privacy Policy.

Dispute Resolution

If you have a complaint about a game outcome, a payment, or any other aspect of your xmaster experience, contact support via live chat or email. We aim to respond to standard inquiries within one business day.

If you believe we have violated these terms or treated you unfairly, you may request formal dispute resolution. We will review the case and respond within 14 business days. Our response will either uphold your complaint (and provide a remedy such as account credit or bet reversal) or explain why we have not upheld it.

If you are unsatisfied with our response, you may escalate your complaint to our compliance officer or seek assistance through your local consumer protection authority. We cooperate with regulatory bodies and third-party mediators as required by law.

Limitation of Liability

xmaster operates the platform "as is" and makes no warranties regarding uninterrupted service, error-free operation, or freedom from viruses or malware. We are not liable for losses resulting from technical failures, service interruptions, or your own use of unsecured networks or devices.

We are not liable for losses resulting from your failure to comply with these terms, your use of xmaster in a restricted jurisdiction, or your violation of local law. We are also not liable for third-party payment processor errors or delays.

Our maximum liability to you is limited to your total account balance at the time of the claim, not to exceed the value of your most recent deposit.

Amendment of Terms

We may amend these terms at any time. We will notify you of material changes via email at least 30 days before they take effect. If you do not agree to the amended terms, you must close your account before the effective date.

Continued use of xmaster after the effective date constitutes acceptance of the amended terms.

• Account is personal and non-transferable

  You may not share your login or allow another person to use your account.

• We comply with anti-money-laundering regulations

  We may request additional documentation and reserve the right to freeze accounts pending investigation.

• Service is jurisdiction-restricted

  xmaster operates only where local law permits. You are responsible for verifying legality in your region.

• All game outcomes are audited and disputable

  Every bet is recorded and available for review if you believe an error occurred.

Contact xmaster

If you have questions about these terms or any xmaster policy, contact our support team via live chat on xmaster.bet or email us. We are available 24 hours and aim to respond to standard inquiries within one business day.

These terms were last updated and are effective immediately upon publication. By continuing to use xmaster, you acknowledge that you have read and agreed to these terms in full.